FAQ
Do you offer gift cards?
Yes we do! We offer super convenient digital gift vouchers.
When will a product showing 'Out of stock / coming soon' be back in stock?
Please do reach out if there is something you are after and it is out of stock. Generally, once an item is getting low we will have an order coming to replenish this. We try our upmost to always have our products in stock but sometimes we can sell out before our order arrives.Unfortunately, international shipping is still heavily delayed at times so we appreciate your patience in restocking our stock.
Are all products on the website in stock?
All products listed on our website that can be added to your cart are in stock. If an item is showing out of stock or coming soon then we do not have any stock of this at present. The only exception to this is Solvej Swings. These are distributed through a warehouse facility not from our stock facility directly. It is rare that a colour choice in swing is out of stock but it can happen.If in the event an item within your order is out of stock we will contact you asap. You will be given the choice to either change the item or be refunded for this item.
Are the items in my Wishlist / cart reserved?
No, items that you place on your Wishlist or in your cart are not reserved until the order is paid for and placed.
Do you have a physical store?
No we don’t, we are an online only store.
Can I make changes to my order before it is sent?
If your order has NOT been shipped we may be able to make changes to your order. Please contact asap by emailing hello@acornandoak.co.nz with your order details and we will advise you if the changes are possible.Orders can not be changed if your item has already been dispatched or prepared for dispatch.
Do you have a loyalty program?
Yes we do! You can earn little acorns with our rewards club. You will see a little bubble on the bottom left of your screen. Make an account and start earning!
Shipping questions
When will my package arrive?
We aim to dispatch your order as soon as possible, this is usually within one to two days working days of your order being placed. Your order will be couriered to you within 2-3 business days after dispatch. You will receive an email confirmation of dispatch with a tracking number for peace of mind.
What delivery options do you offer?
We offer Click and Collect from our Christchurch distribution centre, overnight shipping and rural delivery.
Do you ship internationally?
Not at this stage sorry.
Can I change the address on my order?
If your order has NOT been shipped we will be able to change the shipping address on your order. Please contact asap by emailing hello@acornandoak.co.nz with your order details & requested address change information.